Last update 2020-03-30 11:40
As the Corona situation keeps affecting all our lives we are working hard for the future and all the great camps and events we will be organizing. We will survive and with your support we will thrive in the post Corona world. Our main focus is to start making new memories together, soon!
As international and local authorities are working hard to reduce the spread of the virus we in turn are doing everything to reduce the negative effects for you and your reservation with us. Starting from today we are happy to announce the following offers for all bookings until June 30:
FULL VOUCHER REFUND
We refund your booking total on a travel voucher, that can be used when booking any of our future camps until 31-05-2021. This plenty of time and flexibility to wait and see which camps are better suited for you and your vacation plans. https://www.volleytours.com/change-my-trip/voucher-form
If you wish to cancel and get your money back please use the following link to apply: https://www.volleytours.com/change-my-trip/trip-cancellation
What happens to my externally booked flight?
For flight cancelations, please contact your airline or the agent that you booked the flight with. As we see it they will always offer you a free rebooking, but a full refund will be more difficult unless they cancel your flight.
Are all the Spring camp weeks cancelled?
No, if there is no case of force majeure (which only applies until 20/4) we cannot cancel a camp without being liable for damages, even outside of the services that you booked with us. Basically it would mean that we greatly increase the risk of bankruptcy. We await further information, from the authorities, regarding the remaining weeks and if possible we will also go through with some type of camp. With this said, we expect the remaining week in the Spring to be cancelled and that’s why we are very happy to be able to offer you rebooking and full voucher refunds already.
What happens if Volleytours would go bankrupt, do I lose my money?
No, your money is protected by our insolvency insurance, as we as Tour Operators are following the EU Package Tour Directive. This ensures that your money is refunded to you even if we would go bankrupt. We have already secured another year for Volleytours to continue to deliver international volleyball vacations under the motto “Come as a player, leave as a friend”.
Light in the tunnel greetings,
Marvin Polte & David Strand with coaches and crew